Know Before You Go | Columbus Zoo and Aquarium (2024)

Know Before You Go | Columbus Zoo and Aquarium (1)

What to Bring to the Zoo

  • Wear comfortable clothes that are appropriate for the weather and sturdy walking shoes.
  • Small children may appreciate a stroller for part of their adventure. Wagons and strollers are permitted at the Zoo but please obey stroller parking signs at designated locations.
  • Recreational scooters and roller skates are not permitted.
  • Sunscreen is suggested, and sunglasses just look cool.

Know Before You Go | Columbus Zoo and Aquarium (2)

Purchases at the Zoo

Food and retail options are available throughout the Zoo. We accept Visa, MasterCard, Discover and American Express.

The Zoo is going cashless on October 28!

Learn More

Know Before You Go | Columbus Zoo and Aquarium (3)

Zoo Amenities

  • Wheelchairs, electric scooters, and strollers are available to rent, while supplies last.
  • You may exit and re-enter the park in the same day, just be sure to receive a hand-stamp on your way out. If you do not receive a hand-stamp you will not be permitted back into the park.
  • We offer nursing stations and family restrooms throughout the park.

View our park map

Services

Baby Changing and Nursing Stations

Changing facilities are available in most restrooms.

Nursing mothers can find privacy at one of our nursing rooms located throughout the Zoo. Please see EMS or Guest Relations for exact locations, or download the free mobile app to find the nearest locations.

Bag and Coolers

To help ensure that all guests enjoy a safe experience during their visit, only authorized coolers will be permitted inside the gates at the Columbus Zoo.

Coolers larger than 24 inches in length will not be allowed in the park and may still be inspected.

  • Approved bags and coolers can be kept with guests or stored in several storage locations around the Zoo, including one just north of Wild Burger, and, during Zoombezi Bay’s operating season (late May through Labor Day), the Zoombezi Bay Cooler Cove and the Cooler Cove in Adventure Cove.
  • Guests are also welcome to store oversized bags and coolers in the Picnic Shelter located just outside the Zoo entrance adjacent to the parking lot.
  • Guests may alsouse the Picnic Shelter and then store the bags and coolers in their personal vehicles.

All coolers stored in the Cooler Coves are subject to random searches by Security. Bags and coolers left unattended outside of these areas will be confiscated.

Outside food and drink are permitted at the Zoo only, but glass containers, alcohol and straws are prohibited. Guests can re-enter the Zoo on the same day after receiving a handstamp upon exiting.

Pre-arranged groups, such as school groups or large private events, can request exceptions through their Zoo contact. When guests arrive at the Zoo’s entrance with these pre-arranged exceptions, our staff will direct them to Security to have their items screened.This will require a little extra time, so we kindly ask that guests build that into their schedule.

A full Bag and Cooler policy is located on our Policy Page.

Credit Card and Banking Services

VISA, Mastercard, Discover and American Express are accepted for park admission, most gift shops and select food stands.

The Zoo is going cashless on October 28. Learn more here.

COTA Bus Services

Arrive at the Zoo in style (and save money, too)!

Riders on COTA's Zoo Bus will receive:

  • $5 admission to the Columbus Zoo and Aquarium
  • $10 off general admission to Zoombezi Bay
COTA Zoo Bus Schedule
Saturday and Sunday OnlyMay 8 - May 27
Seven Days a WeekMay 27 - September 2
Friday, Saturday, Sunday onlySeptember 2 - October 31

Receiving Your Discount

Once you arrive at the Zoo, head to the admission window at the Zoo or Zoombezi Bay, where you will be asked to verify eligibility to receive the COTA Zoo Bus discount. If you ae a Mainstream customer, show your COTA-issued Mainstream ID card instead. It's that easy!

Route Map and Times

First Aid

The Zoo hosts its own EMS service, located at the front of the park. Please ask any Zoo employee for assistance.

Guests with Disabilities

Information for guests with disabilities can be obtained at any Guest Relations location.

Read More about the Zoo's Accessibility Measures

Guest Relations

Guest Relations offices are located at the entrance of the Columbus Zoo and Aquarium and at the entrance of Zoombezi Bay for services such as:

  • Lost and Found items
  • Ticket/membership upgrades
  • Ride wristband purchases
  • Re-admittance hand stamping
  • Separated guest assistance
  • Information for guests with disabilities

Lost Guest

Please report lost guests (children and adults) to any staff member or volunteer, and we will initiate our internal response protocols. The Zoo is also prepared to involve law enforcement whenever the situation dictates.

Zoo Security can be reached at(614) 724-3434or(614) 582-1844.

If you are separated from your child, experience has shown most are found in the same area where the child was lost within minutes.

Lost and Found

  • Found items are kept for sevendays.
  • The Columbus Zoo and Aquarium and Zoombezi Bay are not responsible for any lost or stolen items.
  • The Columbus Zoo and Aquarium and Zoombezi Bay cannot mail Lost & Found items.

If you have any questions or concerns, please call us at 614-645-3400 or emailinfo@columbuszoo.orgwith a description of the item and approximate day it was lost.

Messages

Messages may be left at any Guest Relations location. No public address system is available.

Rental Wheelchairs, Motorized Wheelchairs, and Strollers

Rentals are near the Zoo's entrance for an additional fee and are available on a first come, first serve basis.

Read More About Rentals at the Zoo

Know Before You Go | Columbus Zoo and Aquarium (4)

Download the Columbus Zoo and Aquarium's FREE Mobile App!

  • Plan your visit before you arrive
  • Use step-by-step walking directions while you're here
  • Get in-park notifications about upcoming events near you like Cheetah Runs

Search for Columbus Zoo and Aquarium in your Apple or Google Play app store.

Know Before You Go | Columbus Zoo and Aquarium (2024)

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